How do I send an automatic reply when someone fills out my MONA contact form?
Go to Clients, click Contact form, turn on Auto-reply, edit the subject and message, and click Save. Use Send me a test to see it in your own inbox first.
Quick answer: click Clients in the sidebar, then Contact form. Under Auto-reply, edit the subject and message, click Send me a test to check it in your own inbox, then switch Auto-reply on.
Your contact form is the page prospects fill out from your website or a link you share. Every submission becomes a contact in MONA and you get an email about it. The auto-reply adds one more thing: the person who wrote in gets a short thank-you right away, so they know you received it.
How do I turn on the auto-reply?
- Click Clients in the sidebar, then Contact form at the top right.
- Under Auto-reply, edit the Subject and Message.
{studio}becomes your studio name.{name}becomes the first name of the person who wrote in.- A blank line starts a new paragraph.
- Check the preview under the message. It shows the email as it will arrive.
- Click Send me a test. It goes to your own email address only.
- Switch Auto-reply on.
The auto-reply is off until you turn it on. When someone replies to it, the reply comes to you, the form owner.
Who never gets the auto-reply?
Anyone on your Do not email list (Clients, Audiences) is skipped. MONA checks the list at the moment it sends, so an address you add a minute after the submission is still skipped.
How do I add my own questions?
- In Contact form, scroll to Questions.
- Click Add question and type it.
- Pick a type: Short answer, Paragraph, Dropdown (one option per line) or Checkbox.
- Tick Required if it has to be answered.
- Use the arrows to reorder, then click Save questions.
Name, email, phone, project type and message are always on the form. You can rename and reorder them. A form holds up to 15 questions in total.
Answers are saved on the contact as notes and included in the email MONA sends you about each new submission.
Can MONA do this for me?
Yes. In chat, ask something like "turn on my contact form auto-reply and say we reply within two business days" or "add a budget dropdown to my contact form with Under $50k, $50k to $150k and $150k+". MONA changes the same settings you see under Contact form.