Terms of Service

Last Updated: July 14, 2026

1. Introduction

These Terms of Service (these "Terms") govern your access to and use of the products, services, websites, and applications offered by MoNA Gallery, Inc. ("MONA," "we," "us," or "our"), including monaverse.com, the MONA studio workspace, our AI generation and visualization tools, our AI agent features, and any related software and services (collectively, the "Service").

By creating an account, clicking "I accept," subscribing to a paid plan, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of a company or other legal entity (for example, a design studio), you represent that you have authority to bind that entity, and "you" refers to that entity.

These Terms replace all prior versions of the MONA Terms of Service, including versions governing our previous digital gallery and marketplace products.

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 19) THAT AFFECT YOUR LEGAL RIGHTS.

2. The Service

MONA is an AI operating system for interior design studios. The Service includes, among other features: AI image generation and editing, floorplan upload and analysis, image-to-3D model generation, style transfer, presentation and proposal tools, a client relationship manager, scheduling and booking tools, and an AI agent that can perform tasks with your authorization (see Section 8).

We may add, change, or remove features at any time. Where a change materially reduces the core functionality of a paid plan, we will provide reasonable notice.

3. Eligibility

You must be at least 18 years old to use the Service. The Service is intended for business and professional use. By using the Service you represent that you are at least 18 and are not barred from using the Service under applicable law.

4. Accounts and Security

You sign in with a one-time code sent to your email address. You are responsible for maintaining control of your email account and for all activity under your MONA account. Notify us promptly at hello@monaverse.com if you suspect unauthorized access. You agree to provide accurate account information and keep it current.

5. Subscriptions, Credits, and Billing

5.1 Plans. We offer free and paid subscription plans. Current pricing and plan features are listed on our pricing page. Prices are exclusive of taxes unless stated otherwise.

5.2 Automatic renewal. PAID SUBSCRIPTIONS RENEW AUTOMATICALLY AT THE END OF EACH BILLING PERIOD (MONTHLY OR ANNUAL) AND YOUR PAYMENT METHOD WILL BE CHARGED AT THE THEN-CURRENT RATE UNTIL YOU CANCEL. YOU MAY CANCEL AT ANY TIME FROM YOUR ACCOUNT SETTINGS OR BY EMAILING hello@monaverse.com. CANCELLATION TAKES EFFECT AT THE END OF THE CURRENT BILLING PERIOD, AND YOU WILL RETAIN ACCESS UNTIL THEN.

5.3 Free trials. Some plans include a free trial. If you do not cancel before the trial ends, your payment method will be charged for the first billing period.

5.4 Credits. Paid plans include a monthly allotment of generation credits. Different features consume different numbers of credits, as described in the Service. Unused monthly credits do not roll over unless we say otherwise. We may adjust credit costs for features prospectively; adjustments do not affect credits already consumed.

5.5 Credit packs. Where offered, one-time credit top-up packs are charged at purchase and are non-refundable except where required by law.

5.6 Upgrades and downgrades. Upgrades take effect immediately with a prorated charge. Downgrades take effect at the next renewal.

5.7 Refunds. Except where required by law or expressly stated in an offer, payments are non-refundable and we do not provide credits for partial billing periods. If we issue a refund, we may revoke benefits attributable to the refunded charge (for example, referral rewards).

5.8 Price changes. We may change prices with at least 30 days' notice; changes apply from your next renewal.

5.9 Payment processing. Payments are processed by Stripe. We do not store your full card details.

6. AI Features, Inputs, and Outputs

6.1 Definitions. "Input" means content you submit to AI features (for example, prompts, photos, floorplans, project files, and spreadsheets). "Output" means content the Service generates for you (for example, renders, images, 3D models, video, text, and presentations).

6.2 Your ownership. As between you and MONA, you retain all rights in your Input. Subject to your compliance with these Terms and payment of applicable fees, MONA assigns to you all of its right, title, and interest, if any, in Output generated for you. Due to the nature of AI, similar inputs may produce similar outputs for different users; we make no representation that Output is unique to you or protectable under intellectual property law.

6.3 License to us. You grant MONA a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display your Input and Output as necessary to (a) provide and maintain the Service, (b) enforce these Terms and comply with law, and (c) if you set content to public or share it (see Section 7), display it publicly as directed by your settings.

6.4 Third-party AI providers. AI features are powered by third-party model providers; a current list is available on request at hello@monaverse.com. Your Input is transmitted to those providers to generate Output. We do not use your Input or Output to train AI models, and we select providers whose service terms restrict training on customer content.

6.5 Accuracy; no professional advice. AI OUTPUT MAY BE INACCURATE, INCOMPLETE, OR UNSUITABLE FOR YOUR PURPOSE. OUTPUT (INCLUDING FLOORPLAN ANALYSES, DIMENSIONS, RENDERS, AND 3D MODELS) IS FOR VISUALIZATION AND CONCEPT PURPOSES ONLY AND IS NOT ARCHITECTURAL, ENGINEERING, CONSTRUCTION, OR OTHER PROFESSIONAL ADVICE. YOU ARE RESPONSIBLE FOR REVIEWING OUTPUT BEFORE RELYING ON IT OR DELIVERING IT TO YOUR CLIENTS.

7.1 Privacy settings. Content you create in the Service may be set to public or private, and certain content is public by default. Content set to public may appear in community surfaces such as the feed and may be viewable by anyone. Review and adjust your privacy settings before uploading sensitive or client-confidential material.

7.2 Shared links. The Service lets you create shareable links (for example, proposals, presentations, approval pages, and client portals) that are accessible to anyone with the link, without a MONA account. You are responsible for whom you share links with.

7.3 Public content license. For content you make public or share, you grant MONA and other users a non-exclusive license to view it within the Service. You can make content private again at any time; previously distributed copies may persist.

7.4 Responsibility. You are solely responsible for your Input and your use of Output, including ensuring you have all rights needed to upload content (photos, floorplans, plans, and other materials) and that your content does not infringe others' rights or violate law.

8. AI Agent and Connected Accounts

8.1 Authorization. The Service includes agent features that can take actions on your behalf, such as drafting and sending email through your connected Gmail or Outlook account, posting to your connected Instagram account, replying to comments and messages, creating calendar events, and editing documents in connected services (Google, Microsoft, Canva, QuickBooks, Trello, and others). By connecting an account and instructing the agent, YOU AUTHORIZE MONA TO ACCESS THE CONNECTED ACCOUNT AND TAKE THOSE ACTIONS ON YOUR BEHALF.

8.2 Your supervision. Agent actions are performed under your direction and at your risk. You are responsible for reviewing agent activity, for the content the agent sends or publishes from your accounts, and for compliance with the terms of the connected platforms and applicable law, including anti-spam and telemarketing laws.

8.3 Revocation. You may disconnect a connected account at any time in settings or through the third-party platform's permissions page. We store connection tokens encrypted and use them only to provide the Service.

8.4 Third-party platforms. We are not responsible for actions taken by third-party platforms in response to agent activity (for example, rate limits or account restrictions imposed by those platforms).

9. Client Data

If you upload or enter personal information about your own clients (for example, names, emails, phone numbers, project notes, or booking details), you are responsible for that data and MONA processes it on your behalf as described in our Data Processing Addendum, which is available on request at hello@monaverse.com and is incorporated into these Terms for business users. You represent that you have provided any required notices to and obtained any required permissions from your clients.

10. Acceptable Use

You will not: (a) use the Service to violate law or others' rights; (b) upload content that is unlawful, infringing, or malicious; (c) use AI features to generate deceptive, defamatory, or infringing content, or content that violates our AI providers' usage policies; (d) attempt to probe, disable, or circumvent security or usage limits (including credit metering); (e) resell or provide the Service to third parties except as intended (for example, delivering Output to your design clients is permitted); (f) scrape or bulk-extract Service data; (g) use the agent features to send spam or unsolicited communications; (h) reverse engineer the Service except as permitted by law.

11. Intellectual Property; Feedback

The Service, including software, models, interfaces, and branding, is owned by MONA and its licensors. Except for rights expressly granted, no rights are transferred to you. If you send us feedback or suggestions, we may use them without obligation to you.

12. Copyright Complaints (DMCA)

We respect intellectual property rights. If you believe content on the Service infringes your copyright, send a notice compliant with 17 U.S.C. Section 512(c)(3) to: Copyright Agent, MoNA Gallery, Inc., 221 W 9th St Ste 929, Wilmington, DE 19801, or hello@monaverse.com with the subject line "DMCA Notice." We will respond to valid notices, may remove or disable access to the identified material, and will terminate repeat infringers' accounts in appropriate circumstances.

13. Text Messaging

If you opt in to SMS features, message and data rates may apply. Reply STOP to opt out and HELP for help. Consent to receive texts is not a condition of purchase.

14. Referral Program

Where offered, referral rewards are subject to the program terms presented in the Service. Rewards may be revoked in cases of fraud, self-referral, or refund of the qualifying purchase.

15. Termination

You may stop using the Service and delete your account at any time in settings. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service (with reasonable notice and, for paid plans, a prorated refund of prepaid unused fees in the case of discontinuation). Sections that by their nature should survive termination survive (including Sections 6.2, 6.5, 11, and 16 through 19).

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, MONA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUT WILL MEET YOUR REQUIREMENTS.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) MONA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL; AND (B) MONA'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS YOU PAID TO MONA IN THE 12 MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

18. Indemnification

You will defend and indemnify MONA against third-party claims arising from your Input, your use of Output, your Client Data, agent actions taken at your direction, or your breach of these Terms.

19. Dispute Resolution; Arbitration; Class Waiver

19.1 Informal resolution first. Before filing a claim, you agree to contact us at hello@monaverse.com and attempt in good faith to resolve the dispute informally for 30 days.

19.2 Binding arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its rules then in effect. The arbitration will be conducted in English, by a single arbitrator, and may proceed by videoconference or by written submissions where permitted. Judgment on the award may be entered in any court of competent jurisdiction.

19.3 Exceptions. Either party may (a) bring an individual claim in small claims court, or (b) seek injunctive or other equitable relief in court to protect intellectual property rights or prevent unauthorized access to the Service.

19.4 Class action and jury waiver. DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU AND MONA EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING.

19.5 Opt-out. You may opt out of this arbitration agreement by emailing hello@monaverse.com with the subject "Arbitration Opt-Out," your name, and your account email within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms.

19.6 Severability. If the class waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than arbitration.

20. General

Governing law. These Terms are governed by the laws of the State of Delaware, without regard to conflicts of law principles. For disputes not subject to arbitration, the state and federal courts located in New Castle County, Delaware have exclusive jurisdiction, and both parties consent to venue there.

Changes to these Terms. We may update these Terms. For material changes we will give at least 30 days' notice by email or in the Service, and the updated Terms will apply from the stated effective date. Continued use after the effective date constitutes acceptance.

Notices. Legal notices to MONA: MoNA Gallery, Inc., 221 W 9th St Ste 929, Wilmington, DE 19801, or hello@monaverse.com. Notices to you: your account email.

Miscellaneous. These Terms, together with any Supplemental Terms presented in the Service and, for business users, the Data Processing Addendum, are the entire agreement between you and MONA regarding the Service. If a provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Failure to enforce is not a waiver.

Contact

MoNA Gallery, Inc. 221 W 9th St Ste 929, Wilmington, DE 19801 hello@monaverse.com